As businesses grow and develop it's only natural for the owners to start to move away from working directly with the clients and while they are able to train direct employees once these employees start to train other employees the knowledge becomes second and third hand. 

 

By implementing a system manual employees of any level are able to learn and work exactly how the original owner did. Creating a systems manual gives the leaders of the business the freedom to start building out the company to scale without having the concern that the technical work isn’t being completed to the expected level.