Bailey Dean was contracted in by a Bristol based communications company. The company has been running since 2015 with a strong client base and a team of 5 part time assistants. The Client had been working for a number of years as a freelancer when they realised there was a requirement for an ethical communications agency that priced transparently for the excellent work they produce.
The Client had been running their company for 5 years on a semi part time basis, they were now looking to get more serious about moving forward. They had been working towards the goal of adding £100,000 to their turnover in 2022 however understood that this would incur additional challenges such as recruitment and team taking more of a leading role in project handling however the business didn't have any of the systems documented and therefore wasn't in a position to bring on additional team members and have them independently run their own projects without the owner leading them.
A Bailey Dean Consultant sat down with the business owner and outlaid a six month plan of how they together would create a systems manual so that projects could be handed over to the current team for testing before starting to scale the business and recruit additional team members. To ease the concern of the owner they agreed KPIs together so they had clear expectations and markers of what would be achieved as the project developed.
By working with a Bailey Dean consultant the client was able to have the support they needed to move the business forward by having a firm behind supporting with the strategy needed to create systems and processes for the business.
By the end of the first three months Bailey Dean was able to provide a systems manual that the client was able to get tested by her team with full training and ongoing support from Bailey Dean.
Within six months of the operations manual being rolled out two new full time members of staff were recruited with support being given by greeting a job description that looked to the future and a training plan so that the new member of staff would continually develop over their time with the company in their role as business development manager.
The business development manager was trained on sales and given KPIs based on historical sales data going above and beyond their targets invoicing their highest month in the history of the business within the six month consulting period.